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Warranty support

Product warranty information

A simple guide to standard manufacturer warranties, typical fix times, extension options and available Ascentae service levels.

Ascentae’s Enhanced Warranty Service Minimise downtime. Maximise your technology.

Your technology may come with a standard manufacturer’s warranty, but this typically provides a return-to-base service. The faulty product must be shipped to the vendor for assessment, repair or replacement, a process that can take up to 30 days. In the meantime, your meeting room or workspace may be out of action. Ascentae Enhanced Warranty Service is designed to get you up and running again as quickly as possible. Our UK-based support team will diagnose the issue and, once a product fault is confirmed, arrange for a replacement unit to be dispatched.

 After the replacement has been installed, we’ll collect the faulty equipment, so there’s no need for you to organise shipping or cover any additional costs. For even greater convenience, optional onsite support is available. Our specialists can install the replacement equipment and reconfigure your solution for you. Our team is fully trained across the Ascentae product portfolio and available to provide support by phone, email or video. Less disruption. Faster resolution. Expert support when you need it.

Warranty by Product

16Vendors7Ascentae service6Warranty extensions
Vendor warranty matrix
Vendor Standard warranty Typical fix time Warranty extension Enhanced service level Ascentae service Ascentae service level
AirServer 2 year Return to Base 30 day repair / replacement No No Yes 1, 3, 5 year advance parts replacement
ActiveFloor Up to 5 years parts replacement if MyFloor subscription maintained 14 day replacement Yes, if MyFloor subscription maintained No No Not available
Biamp 3 year Return to Base 30 day repair / replacement No No No Not available
Huddly 3 year Return to Base 30 day repair / replacement Yes, up to 5 years No Yes 1, 3, 5 year advance parts replacement
GoBright 1 year Return to Base 7 day replacement Yes, up to 3 years No Yes 1, 3, 5 year advance parts replacement
Iadea 1 year Return to Base 30 day repair / replacement Yes, up to 5 years, annual renewal only No Yes 1, 3, 5 year advance parts replacement
Jupiter 3 years repair / replace 14 day replacement No No Yes 1, 3, 5 year on-site swap out
Maxhub 3 year Advance Parts Replacement 7 day engineer on-site diagnosis / replacement No, check before confirming No No Not available
Nialli N/A - software Not available Not available N/A - software N/A - software Not available
Nureva 2 year Advance Parts Replacement with included Nureva Pro subscription 7 day replacement Yes, up to 5 years Nureva Pro subscription. Must be purchased with hardware No Yes, HDL Only 1, 3, 5 year advance parts replacement. Note: This does not include additional elements of Nureva Pro
ProDVX 2 or 3 years Return to Base, depending on product 30 day repair / replacement No, check before confirming No Yes 1, 3, 5 year advance parts replacement
PTZOptics 5 year Return to Base 30 day repair / replacement No No No Not available
ReThink 5 year Return to Base / 2 year Return to Base on cables 30 day repair / replacement No No No Not available
RocWare 3 year Return to Base 30 day repair / replacement No No No Not available
TeamBoard 3 year Advance Replacement 14 day replacement No No No Not available
Utelogy N/A - software Not available Not available N/A - software N/A - software Not available

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