Warranty support
Product warranty information
A simple guide to standard manufacturer warranties, typical fix times, extension options and available Ascentae service levels.
Ascentae’s Enhanced Warranty Service Minimise downtime. Maximise your technology.
Your technology may come with a standard manufacturer’s warranty, but this typically provides a return-to-base service. The faulty product must be shipped to the vendor for assessment, repair or replacement, a process that can take up to 30 days. In the meantime, your meeting room or workspace may be out of action. Ascentae Enhanced Warranty Service is designed to get you up and running again as quickly as possible. Our UK-based support team will diagnose the issue and, once a product fault is confirmed, arrange for a replacement unit to be dispatched.
After the replacement has been installed, we’ll collect the faulty equipment, so there’s no need for you to organise shipping or cover any additional costs. For even greater convenience, optional onsite support is available. Our specialists can install the replacement equipment and reconfigure your solution for you. Our team is fully trained across the Ascentae product portfolio and available to provide support by phone, email or video. Less disruption. Faster resolution. Expert support when you need it.
Warranty by Product
| Vendor | Standard warranty | Typical fix time | Warranty extension | Enhanced service level | Ascentae service | Ascentae service level |
|---|---|---|---|---|---|---|
| AirServer | 2 year Return to Base | 30 day repair / replacement | No | No | Yes | 1, 3, 5 year advance parts replacement |
| ActiveFloor | Up to 5 years parts replacement if MyFloor subscription maintained | 14 day replacement | Yes, if MyFloor subscription maintained | No | No | Not available |
| Biamp | 3 year Return to Base | 30 day repair / replacement | No | No | No | Not available |
| Huddly | 3 year Return to Base | 30 day repair / replacement | Yes, up to 5 years | No | Yes | 1, 3, 5 year advance parts replacement |
| GoBright | 1 year Return to Base | 7 day replacement | Yes, up to 3 years | No | Yes | 1, 3, 5 year advance parts replacement |
| Iadea | 1 year Return to Base | 30 day repair / replacement | Yes, up to 5 years, annual renewal only | No | Yes | 1, 3, 5 year advance parts replacement |
| Jupiter | 3 years repair / replace | 14 day replacement | No | No | Yes | 1, 3, 5 year on-site swap out |
| Maxhub | 3 year Advance Parts Replacement | 7 day engineer on-site diagnosis / replacement | No, check before confirming | No | No | Not available |
| Nialli | N/A - software | Not available | Not available | N/A - software | N/A - software | Not available |
| Nureva | 2 year Advance Parts Replacement with included Nureva Pro subscription | 7 day replacement | Yes, up to 5 years Nureva Pro subscription. Must be purchased with hardware | No | Yes, HDL Only | 1, 3, 5 year advance parts replacement. Note: This does not include additional elements of Nureva Pro |
| ProDVX | 2 or 3 years Return to Base, depending on product | 30 day repair / replacement | No, check before confirming | No | Yes | 1, 3, 5 year advance parts replacement |
| PTZOptics | 5 year Return to Base | 30 day repair / replacement | No | No | No | Not available |
| ReThink | 5 year Return to Base / 2 year Return to Base on cables | 30 day repair / replacement | No | No | No | Not available |
| RocWare | 3 year Return to Base | 30 day repair / replacement | No | No | No | Not available |
| TeamBoard | 3 year Advance Replacement | 14 day replacement | No | No | No | Not available |
| Utelogy | N/A - software | Not available | Not available | N/A - software | N/A - software | Not available |
