Warranty support
Product warranty information
A simple guide to standard manufacturer warranties, typical fix times, extension options and available Ascentae service levels.
Warranty by Product
16Vendors7Ascentae service6Warranty extensions
| Vendor | Standard warranty | Typical fix time | Warranty extension | Enhanced service level | Ascentae service | Ascentae service level |
|---|---|---|---|---|---|---|
| AirServer | 2 year Return to Base | 30 day repair / replacement | No | No | Yes | 1, 3, 5 year advance parts replacement |
| ActiveFloor | Up to 5 years parts replacement if MyFloor subscription maintained | 14 day replacement | Yes, if MyFloor subscription maintained | No | No | Not available |
| Biamp | 3 year Return to Base | 30 day repair / replacement | No | No | No | Not available |
| Huddly | 3 year Return to Base | 30 day repair / replacement | Yes, up to 5 years | No | Yes | 1, 3, 5 year advance parts replacement |
| GoBright | 1 year Return to Base | 7 day replacement | Yes, up to 3 years | No | Yes | 1, 3, 5 year advance parts replacement |
| Iadea | 1 year Return to Base | 30 day repair / replacement | Yes, up to 5 years, annual renewal only | No | Yes | 1, 3, 5 year advance parts replacement |
| Jupiter | 3 years repair / replace | 14 day replacement | No | No | Yes | 1, 3, 5 year on-site swap out |
| Maxhub | 3 year Advance Parts Replacement | 7 day engineer on-site diagnosis / replacement | No, check before confirming | No | No | Not available |
| Nialli | N/A - software | Not available | Not available | N/A - software | N/A - software | Not available |
| Nureva | 2 year Advance Parts Replacement with included Nureva Pro subscription | 7 day replacement | Yes, up to 5 years Nureva Pro subscription. Must be purchased with hardware | No | Yes, HDL Only | 1, 3, 5 year advance parts replacement. Note: This does not include additional elements of Nureva Pro |
| ProDVX | 2 or 3 years Return to Base, depending on product | 30 day repair / replacement | No, check before confirming | No | Yes | 1, 3, 5 year advance parts replacement |
| PTZOptics | 5 year Return to Base | 30 day repair / replacement | No | No | No | Not available |
| ReThink | 5 year Return to Base / 2 year Return to Base on cables | 30 day repair / replacement | No | No | No | Not available |
| RocWare | 3 year Return to Base | 30 day repair / replacement | No | No | No | Not available |
| TeamBoard | 3 year Advance Replacement | 14 day replacement | No | No | No | Not available |
| Utelogy | N/A - software | Not available | Not available | N/A - software | N/A - software | Not available |
